Your privacy is important to us at LeanPivot.ai. This Privacy Policy explains what information we collect from you, how we use it, and your rights regarding your data. We want you to feel safe using our platform and interacting with PivotPal, knowing that we handle your information with care and transparency.
Information We Collect
When you use LeanPivot.ai, we may collect the following information:
- Account Information: When you sign up, we ask for things like your name, email address, and a password. We might also collect basic info about your startup (like industry or stage) to personalize your experience.
- Usage Data: As you interact with PivotPal and our tools, we collect data on the features you use, the questions you ask, and the responses given. This helps us improve your experience.
- Technical Data: Like many websites, we automatically collect information such as your IP address, browser type, device information, and cookies. This helps with security and to optimize our service (for example, remembering your preferences or login session).
- Payment Information: If you subscribe to a paid plan, our secure payment processor will collect your payment details (like credit card info and billing address). We do not store your full credit card numbers on our servers.
How We Use Your Information
We use the collected information to:
- Provide and Improve the Service: We use your data to operate LeanPivot.ai and deliver coaching through PivotPal. For instance, your startup stage info lets us tailor content to you. We also analyze usage trends to make the platform better over time.
- Personalize Your Experience: Your data helps PivotPal give you relevant advice (e.g., suggesting validation methods if you're in the Validation stage). It also allows us to customize the platform interface and recommendations.
- Communicate with You: We'll use your email to send important updates, like changes to terms or privacy, or to provide customer support. With your permission, we may also send newsletters or tips to help on your startup journey (you can opt-out anytime).
- Ensure Security and Compliance: Data like IP addresses and logs help us keep your account secure, prevent fraud, and enforce our Terms of Service. We may also use data to comply with legal obligations or respond to lawful requests (e.g., court orders).
How Our AI Uses Your Data
PivotPal is powered by advanced AI (including large language models). When you input data or ask questions, that information is processed to generate helpful responses. We treat these interactions with confidentiality:
- No Unnecessary Retention: We don't use your chat questions or startup ideas to train public AI models. Any storage of chat logs is for your convenience (so you can revisit conversations) and for us to improve our service.
- Third-Party Processors: We may use trusted AI service providers (like cloud AI platforms) to process your queries. They are contractually bound to protect your data and use it only for providing the service to you.
- Anonymized Insights: We might look at overall usage patterns (e.g., common questions founders ask) to improve PivotPal's knowledge base, but this analysis won't identify you personally.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: These keep you logged in and remember your preferences. For example, they save you from re-entering information when you return.
- Analytics Cookies: We use these to see how users navigate LeanPivot.ai, which pages are popular, and where we can improve. We typically use third-party analytics (like Google Analytics) that may set their own cookies. Any analytics usage is in accordance with our privacy commitments and you can opt out where available.
- Cookie Choices: You'll see a cookie notice when you first visit our site. You can accept or adjust your settings. Keep in mind, disabling some cookies might affect functionality (for instance, the platform might not remember your progress in a quiz).
Sharing Your Information
We know your information is precious, and we treat it that way. We do not sell your personal data to third parties. We only share information in a few specific cases:
- Service Providers: We use reputable third-party services to help run LeanPivot.ai (for example, cloud hosting, email delivery, payment processing, and our AI infrastructure). They only get the data necessary to perform their function and must protect it.
- Legal Requirements: If we're ever required by law to share data (for example, responding to a court order or regulatory request), we'll only share what's necessary and, if allowed, we'll notify you of such disclosures.
- Business Transfers: If LeanPivot.ai is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owners so the service can continue. If that happens, we'll notify you and outline your choices.
Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal data:
- Access and Correction: You can request a copy of the personal data we hold about you. If something's incorrect, let us know – we'll fix it.
- Deletion: You can ask us to delete your personal information. Keep in mind we might need to retain certain data for legal or operational reasons (like records of a transaction), but we'll let you know.
- Opt-Out: You can unsubscribe from marketing emails anytime by clicking the "unsubscribe" link. For California residents (CCPA), you have the right to opt-out of any "sale" of personal info. (We don't sell data, but we still honor all opt-out requests).
- Objection or Restriction: In some regions (like the EU), you can object to or ask us to limit processing of your data in certain circumstances – for example, if you believe the data is inaccurate or our processing is unlawful.
- Data Portability: If you need, we can provide your info in a common format so you can move it to another service.
To exercise any of these rights, just contact us at privacy@leanpivot.ai. We'll respond as soon as possible, typically within 30 days.
Data Security
We take security seriously. We use industry-standard measures to protect your data, including encryption in transit (HTTPS) and encryption at rest for sensitive information. Our systems are monitored for vulnerabilities and we regularly update our practices to address new threats. However, no internet service is 100% secure – so we cannot guarantee absolute security. We encourage you to use a strong, unique password and keep it secret to help protect your own account.
Children's Privacy
LeanPivot.ai is not directed to children under 13. We do not knowingly collect personal information from children. If you're under 13 (or the minimum age required in your jurisdiction), please do not use our site or services. If we learn that we've collected data from a child without proper consent, we'll delete it. Parents or guardians: if you believe your child has used LeanPivot.ai and provided personal info, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy as our services and legal requirements evolve. If we make significant changes, we'll notify you via email or a prominent notice on our site. The "Last updated" date at the bottom will always tell you when the last changes were made. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
Contact Us
Have questions or concerns about your privacy? We're here to help. You can reach out to us at privacy@leanpivot.ai or via our contact page.
Last updated: May 9, 2025